cucubet Casino & Sportsbook Data Care

This page describes what we collect when you use cucubet and how we keep that data protected. We collect your personal information only to provide our gaming service, comply with local regulations, and prevent fraud. We do not sell your data to third parties, and we never share it without your consent unless the law requires it. Our servers are encrypted, and only authorized staff can access your account information.

When you register, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, and place wagers on sports like Liga 1 and Piala Indonesia or casino games, we collect data about those activities. We use this information to settle your account, respond to support requests, and detect suspicious activity. We keep your data secure and allow you to request access, correction, or deletion at any time.

What Information We Collect on cucubet

We collect your email address and phone number when you sign up. During account verification, we request your government-issued ID (KTP, SIM, or passport), full legal name, date of birth, and address. We store this information encrypted and use it only for identity verification and account security. You cannot use cucubet without completing this verification.

When you deposit, we see the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the date, and time. Your actual card or e-wallet account details are never stored on our servers—they route directly from your bank or payment provider to theirs. When you place a wager, we record the amount, the sport or game (Liga 1, Piala Indonesia, Mobile Legends, Free Fire, PUBG Mobile, slots, live dealer, etc.), the odds, the outcome, and the settlement time. We log your login times, the device you use (Android app or iOS browser), your IP address, and any support tickets you open.

How We Use Your Data on cucubet

We use your email and phone to send account notifications, respond to support inquiries, and notify you of policy updates. We use your payment information to process deposits and withdrawals. We use your wager history to settle your account, calculate your balance, and provide accurate transaction records. We analyze login patterns and play behavior to detect fraud, prevent account takeovers, and comply with anti-money-laundering regulations. We use your location data to verify you are in a supported jurisdiction where our service is available.

We do not use your data for marketing purposes without your consent. We do not sell demographic information or play behavior to advertisers or data brokers. We do not share your wager history or account balance with third parties except when required by law or to comply with regulatory inquiries.

Identity data

Name, DOB, ID number used for verification only. Kept for account security and regulatory compliance.

Payment data

Deposit and withdrawal amounts and dates. Never includes your bank account or e-wallet credentials.

Wager records

Sports, games, amounts, odds, outcomes. Kept for settlement and dispute resolution.

Device and location

IP address, device type, login times. Used to verify jurisdiction access and detect fraud.

Third-Party Processors and Data Sharing

We use external payment processors to handle e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank virtual-account deposits and withdrawals. These processors see only the transaction amount, your name, and your contact information—they never see your wager history or account balance. We have written data-sharing agreements with each processor that require them to encrypt your data, limit access to authorized staff, and comply with local privacy laws.

We may use third-party hosting providers to store our servers and databases. These providers are bound by strict security requirements and cannot access your personal information without authorization. Our servers may be located outside Indonesia, but all data is encrypted during transmission and at rest. If we change data processors or hosting locations, we notify you in advance.

Your Rights on cucubet

You can request a copy of all personal data we hold about you by emailing [email protected]. We respond within 30 days with a download link to your data in a portable format. You can request correction of inaccurate information, such as a misspelled name or wrong address, and we update your account immediately. You can request deletion of your account and all associated personal data, subject to legal requirements—some data may be retained if required by law or for dispute resolution. You can withdraw consent to marketing emails at any time by clicking the unsubscribe link in any email or by contacting support.

If we deny a data access or deletion request, we provide written explanation of the reason. If you disagree with our decision, you can escalate the request to our Data Protection Officer by emailing [email protected].

Cookies and Similar Technologies

We use cookies on cucubet to keep you logged in, remember your preferences, and track anonymous usage patterns to improve the site. Session cookies expire when you close your browser. Persistent cookies remain on your device for up to 12 months. You can delete cookies through your browser settings; this will not affect your account but may require you to log in again.

We use analytics tools that place cookies to count page visits and measure feature use. These tools do not identify you personally—they collect only aggregate data such as page load times, device type, and geographic region (country-level, not city-level). We use this information to improve performance and identify technical issues. We do not combine analytics data with personal account information.

Data Retention and Account Closure

We keep your personal data only as long as necessary to provide our service and comply with law. Once your account is closed, we retain your identity and transaction data for 7 years to comply with anti-money-laundering regulations and allow dispute resolution. After 7 years, we delete personal data unless required by law to retain it longer. We keep anonymized and aggregated data (such as total wagers by sport) indefinitely for analytics and reporting.

If you request account deletion before 7 years have passed, we anonymize your account immediately—your name, email, and phone are deleted from live systems, but transaction records are retained in encrypted form for regulatory compliance. You can request deletion by emailing [email protected] with your account email.

Security and Incident Response

We employ industry-standard encryption for all data transmission and storage. Your password is hashed using strong algorithms—we never store your password in plain text. Only you can access your account using your login credentials. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We restrict data access to authorized staff only and log all access for audit purposes.

If we detect a data breach or unauthorized access, we notify affected users within 30 days via email and provide guidance on account security steps. We work with local authorities and cybersecurity specialists to investigate and remediate breaches. We have cyber-liability insurance to cover costs associated with data incidents.

Contact Us About Your Privacy

If you have questions about how we handle your data, would like to access, correct, or delete your information, or wish to file a privacy complaint, contact our Data Protection Officer at [email protected] or our general support team at [email protected]. We respond to all data requests within 30 days. You can reach us via live chat in our app, through the website, or by phone. Our multilingual team speaks Indonesian and English and is available during business hours from offices in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.

This privacy policy applies to all users of cucubet. We update this policy from time to time to reflect changes in our practices or legal requirements. Material changes are communicated via email or in-app notification at least 14 days before they take effect. Your continued use of cucubet after an update means you accept the updated privacy policy.